DELAYED, LOST OR DAMAGED BAGGAGE

Delayed, Lost or Damaged Baggage

• Delayed Baggage

  Delayed Baggage

  When you notify one of our representatives that your bags are delayed, you will receive a file reference number. Please keep this number, as you will need to refer back to it while when initiating claims or inquiring about your property. You may be eligible for a bag fee rebate if your first or second paid checked bag(s) have been delayed for more than 12 hours after being reported to a baggage service agent/office. You may also track the status of your checked luggage using our online tracking form.

• Baggage Online Claim Forms

  Baggage Online Claim Forms

  Please accept our apology for the mishandling of your baggage. To process your claim for Delayed, Damaged, Missing Items or Lost baggage, First obtain a File Reference Number from the Baggage Service Center, then please complete the online claim form providing details on your travel itinerary and your mishandled property.
  
  If you have already submitted a mishandled baggage claim, you can upload the supporting documentation to process your claim.
  
  Enter the passenger's name and file reference number to begin.
  
  First Name
  Last Name
  File Reference Number

• Expense Reimbursement

  Expense Reimbursement

  Delta requires that receipts be presented for all reasonable expense reimbursements incurred due to the delay of a passenger's bag. Reasonable expenses generally are $50 per day for up to 5 days. The guidelines for reasonable expenses are NOT daily limits or a cap and additional expenses may be incurred and should be handled on an individual basis up to the limit of liability. Any disbursements will be deducted from the final settlement if the bag is not located. Please note, if your bag is still missing, you must submit a baggage online claim form as described above. Once you have entered your first name, last name and file reference number, choose the "Out of Pocket Expense" option on the form. The "Out of Pocket Expense" form is only for the reimbursement of incidental expenses incurred while your bag was delayed. Please submit this form and upload your receipts at time of submission for consideration of reimbursement.

• Lost Baggage

  Checked Baggage

  If your bag is lost in transit, we apologize for the inconvenience and ask that you notify a Delta representative to receive a file reference so we can try to locate your baggage. If unable to locate you can complete and submit the online Baggage Claim Form above. You can track your missing baggage with our Track the Status tool. Bags can be tracked using your bag tag number(s) or the file reference number given to you by a Delta representative.

  Baggage Service Numbers (within the USA)

  If you are calling with a baggage related issue between 7am and midnight (Eastern time), you may speak with a Delta representative at 1-800-325-8224 or if the toll-free number is not available in your area call 1-404-209-3043.

  International Baggage Service Numbers

  If you are calling with a baggage related issue from the following countries, the hours of operation of the call center are listed in the chart below.  The phone number listed for each country is specifically for use when calling from that country.

  International Baggage Service Numbers

  Country	Baggage Service Telephone Number	Local Opening Hours
  Egypt	+44 2034508840	8:30am - 11pm
  Ghana	+44 2034508842	5:30am - 8pm
  Israel	+44 2034508844	8:30am - 11pm
  Jordan	+44 2034508846	8:30am - 11pm
  Nigeria	+44 2034508848	7:30am - 10pm
  Russia	+7 4999223954	9:30am - 12am
  Senegal	+44 2034508850	5:30am - 10pm
  South Africa	+27 214273254	8:30am - 11pm
  UAE	00800448824548	10:30am - 1am
  Ukraine	+44 2034508852	8:30am - 11pm

  If you are calling from Europe about Delayed Baggage, please use the following numbers. Operating hours 7:30am-10:00pm.

  Baggage Customer Service Number

  Country	Country Code	Baggage Customer Service Number
  Austria	43	01 795 67 760
  Belgium	32	070 70 07 78
  Czech Republic/Sk	420	296 345 107
  Denmark	45	70 10 44 36
  Finland	358	096 937 95 73
  France (calls within France)		0970 808 816
  France (calls outside France)	33	155698468
  Germany	49	01805 009880
  Great Britain	44	0870 850 1839
  Greece	30	210 99 80 444
  Ireland	353	081 821 0013
  Italy	39	02 9148 3303
  Luxemburg	352	34 20 808 248
  Netherlands (first 5 days)	31	020 6491433
  Netherlands (after 5 days)	31	0800 2200008
  Norway	47	81 53 50 01
  Portugal	351	70 720 0382
  Spain	34	902 19 09 47
  Sweden	46	077 121 0050
  Switzerland	41	41 0848 000 852
  Turkey	90	212 310 19 99

  For all other Baggage Issues, customers can contact these numbers. Operating hours 9am - 5pm.

  Baggage Issues

  European Baggage Service Phone Numbers
  (Skymiles Medallion Members)
  Country	Country Code	Baggage Customer Service Number
  Austria	43	(0) 820 951 001
  Belgium	32	(0)70 300 872
  Denmark	45	823 32 721
  France	33	969391030
  Germany	49	(0)1 805 805 872
  Great Britain	44	871 22 11 222
  Greece	30	210 99 80 444
  Ireland	353	(0)818 904 872
  Italy	39	02 3859 14 41
  Netherlands	31	(0)20 721 9128
  Spain	34	902 810 872
  Sweden	46	(0)8 5199 2216
  Switzerland	41	848 000 872
  Turkey	90	212 310 19 99

  European residents can also reach us at the following addresses for Baggage issues:

  Address for Baggage Issues

  Country	Postal Address Baggage
  Albania, Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Germany, Guernsey, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom	Delta Air Lines Europe Baggage Claim Centre TSA 21235 75564 Paris CEDEX 12 FRANCE
  Croatia	DL Customer Care KRSNJAVOGA 1, HOTEL WESTIN 10000 ZAGREB CROATIA
  Cyprus Greece	Delta Customer Care 7 Megalou Alexandrou & Karaiskaki Str 16452 Argyroupoli Greece
  France	DELTA / Service Clients TSA 60001 60035 BEAUVAIS CEDEX
  Hungary	Delta Customer Care Rakoczi ut 1-3 1088 Budapest
  Moldova	Delta Customer Care Calea Buzesti nr.85 and 2 2nd floor, sector 1 Bucarest
  Monaco	DELTA / Service Clients TSA 60001 60035 BEAUVAIS CEDEX
  Poland	Delta Customer Care Nowy Swiat 64 / I Pietro 00-357 Warsaw
  Romania	Delta Customer Care Calea Buzesti nr.85 and 2 2nd floor, sector 1 Bucarest
  Slovenia	DL Customer Care Igriska 5 1000 Ljubljana
  Turkey	Delta Customer Care Dikilitaş Emirhan Caddesi No:109 Atakule A Blok Beşiktaş İstanbul

• Missing an Item?

  From a checked bag

  If you have received your bag and discovered there are items missing, you must immediately report the missing property to a Delta representative at 1-800-325-8224 or if the toll-free number is not available in your area call 1-404-209-3043. Items missing from checked baggage must be reported within 24 hours for domestic travel and within 7 days for international travel.  Once a Delta representative has provided a reference number, please complete and submit the online Baggage Claim Form above (select "damage/missing property claim") within 30 days from the date reported.
  
  If a reference number was not given to you by a Delta representative please contact us using the Comment/Complaint? link on delta.com and choose baggage, damage baggage.

  Unchecked Baggage

  If you've lost an unchecked item while onboard your Delta flight, in the Delta gate area or in a Delta Sky Club within the last 7 days, complete our lost item form and we'll do our best to return your item to you.

• Damaged Baggage & Repair Service

  Damaged Baggage & Repair Service

  We strive to take good care of your baggage, however, if you feel your baggage was damaged during a flight bring it to the Delta Air Lines airport baggage office immediately after the arrival of your flight. All damages should be reviewed and evaluated by the baggage service office personnel.  If advised complete the online Baggage Claim Form above (select "damage/missing property claim") as soon as possible. You must report your claim within 24 hours for U.S. travel or within seven days for international travel.

  Normal Wear and Tear

  In the course of normal handling during travel, your luggage may show evidence of wear and tear. Also, the automated systems used by airlines may sometimes accidentally scratch or nick your baggage during handling. Like most major airlines, we don't accept liability for damage to checked luggage such as:

  • Broken wheels or feet
  • Lost pull straps
  • Minor cuts and scratches
  • Damage resulting from over packing
  • Damage to retractable luggage handles
  • Fragile or perishable items damaged during transport
  • Items unsuitably packed or unsuitable for transportation
  • Damage resulting from Transportation Security Administration (TSA) inspections

  Written notification will be placed inside your luggage or a seal may be placed on the outside of your luggage, if the Transportation Security Administrationopens in a new window (TSA) made a random search of your bag. Contact them at 1-866-289-9673 if you feel they damaged your bag during a random inspection.
  
  Are we repairing your damaged baggage? If so, you can easily track the progress of your bag’s repair by visiting our partner site, Rynn's Luggage at Netbags.comopens in a new window.